London, November 16, 2001
BTopenworld today announces that it will be providing users of its online games service (www.gamesdomain.co.uk) with a comprehensive user support and community management service. Underlining BTopenworld's commitment to customer service, BTopenworld has contracted experienced online games community management business 'AlienPants' to deliver this important component of the BTopenworld games service. AlienPants is staffed by former employees of online games businesses BarrysWorld and Xsreality.

Geraint Bungay, head of games strategy, BTopenworld said:- “The AlienPants team bring a massive amount of technical and community management experience which will help us to provide gamers with the quickest and most reliable games service yet seen.”

Tom Gordon, CEO, AlienPants, said:- “Our team has considerable technical expertise in managing and supporting online games communities. We're looking forward to providing Games Domain and its customers with an unrivalled community management service as part of its already impressive offer.”

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For further information please contact
Roland Glover or Karl Blockwell
Kazoo Communications
Tel 020 7482 1122 email roland/karl@kazoo.co.uk

Notes to Editors:

About BTopenworld
BTopenworld, BT plc's mass-marketing Internet division, is one of the UK's leading Internet service providers delivering broadband and narrowband services to more than 1.5 million business and consumer customers in the UK through www.btopenworld.com. The company offers a wide range of Internet access packages and payment options to satisfy the changing needs of consumer and business customers. For narrowband customers, these range across Pay-as-you-go, BTopenworld for BT surf packages offering unmetered Internet access evenings and weekends, BTopenworld Anytime offering access to the Internet available 24/7 and BTopenworld Connect Anytime, a 24/7 package designed specifically for business customers.

BTopenworld's broadband products covers a choice of download speeds, from 500kbps to up to 2Mbps, single or multi-user set-ups for PC or Mac, and static or dynamic IP addresses. BTopenworld also offers many other Internet services to support customer's online experience, including email services, SpeechMail (charged at NationalCall rates), Cyberpatrol, a WAP portal and more. The company also provides virtual ISP services to a network of corporate partners who reach an additional 1.1 million customers. Andy Green is the chief executive officer of BTopenworld and Ben Andradi is chief operating officer.

About AlienPants
Alien Pants consists of the leading lights in the online games content community including Tom "cro" Gordon, Mike "MikeyBear" Large, Charlotte quot;Squaly" McCarron, Jason "Borg" Newington and Charles "Speccy" Cresswell. They have written for BarrysWorld, PC Gaming World, PC Gamer, PC Magazine and GameSpot UK.