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LONDON – 1 September 2004 - AlienPants Ltd (www.alienpants.com) is pleased to announce that more than 50,000 cheat questions have been answered through the AlienPants white-label SMS Hints, Tips and Cheats service GTIP (www.gtip.co.uk).
The premium SMS service is available to anyone in the UK who has access to a mobile handset, allowing them to ask a dedicated Cheat Master for a Hint, Tip or Cheat for any computer game simply by sending a text message.
"Since launching in 2003, the GTIP service has proven itself to be extremely popular with game players," said Tom Gordon, CEO of AlienPants. "We recently added several new licensees, and have seen an increase in the number of people aware of and using the service. We have also seen a rise in the number of people who use the service regularly, with a customer retention rate close to 50%."
Once a question has been texted to a specific keyword and shortcode combination, an AlienPants Cheat Master then sends the answer directly to the customer’s mobile phone, typically within 5 to 10 minutes of receiving the question, allowing customers to get almost instant and timely help to game problems and requests.
"The beauty of the system is its simplicity." continues Tom. "As the service is a text service, customers are able to use the service from anywhere and from any phone that supports Short Messaging. They don’t need to connect to the Internet or call a telephone number. They just pause the game they are playing, send in their question, and the answer will come straight back to their phone. For our clients, the service is immediately revenue generating, as well as providing timely and relevant support for their customers, ensuring a higher level of customer satisfaction across all products and services."
The GTIP service is provided as a white-label customer support service for games publishers, magazines or any other company interested in providing hints, tips and cheats or a live customer support service to their customers. For more information about the GTIP service, please visit the GTIP website at www.gtip.co.uk.
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