About the API
The AlienPants Customer Support Service API allows developers of online-enabled or mobile games to tap directly into the AlienPants Customer Support service at an application level.
Using a simple set of interfaces, developers can integrate a live customer support or hints, tips and cheats service directly into their product, providing customers with immediate customer support from within the game they are playing.
Features
The GTIP Customer Support API provides the following features:
- Live operators to answer customer support queries.
- Average 10 minute response.
- Immediate game-specific support.
- Platform independent.
- One API for multiple access points (SMS, email, in-game, web-based)
- Support for exclusive answers for individual game titles.
- Own-brand service provision.
- Access to Real-time Usage Statistics.
- Monthly traffic, usage and financial report.
Coverage Hours
Customer Queries are answered 24 hours a day, seven days a week.
Setup Cost
Maintenance Fee
The maintenance program includes
- Phone and email support during coverage hours for licensee
- Service Updates
- Major releases
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£3,500 per month |
Support Service Fees
The support service is charged on a per-question basis.
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- Short answers (less than 160 characters)
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25p each |
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